Frequently asked questions

Is your caravan park pet friendly?

We offer Pet Friendly Sites and Cabins, subject to availability and blackout dates may apply. To book your pet-friendly stay call or email park reception.

Are dump points provided at caravan parks?

We have two dump points for the use of in house guests.

How close is the caravan park to the town centre?

We are a quick 10 minutes drive from Nelson Bay and less than 5 minutes to Anna Bay where you can pick up all your supplies.

What facilities does the town offer?

There’s so much to see and do in Port Stephens! There’s shopping, great restaurants and cafes, the Marina, Water activities, Whale and Dolphin watching cruises or simply take a walk up to Tomaree Mountain lookout, check out the Nelson Bay Tea Light House, play a game of bowls at the local Bowling Club, head to the RSL Club, have a round of Golf or sit and relax at the local cinema.

Do you have caravan sites as well as cabins?

We have a wide range of powered caravan and camping sites, we also have ensuite caravan sites for those looking for a little bit of luxury.

What type of cabins do you have?

We have a wide variety of cabin accommodation to suit all needs and budgets.

What size caravans and motorhomes?

We have sites large enough to comfortably fit 5th wheelers as well as camper trailers.

Do you have room for big rigs and motorhomes?

We sure do! Up to 45ft! Its always best to call the park before booking to ensure your rigs suitability.

What size sites do you have?

We have a variety of caravan and camping sites, check with the park to ensure you book the right size site for your requirements.

Do you have sites that fit camper trailers?

We sure do but make sure you book in advance!

What type of amenities do you offer?

Two amenity blocks, two Laundries, special access bathroom and babies bath.

Do you have washing machines and dryers for guest use?

Yes.

How much is it to use your washing machine/dryer?

$5.00 (5 x $1 coins).

Do you have ensuite facilities for caravan and camping?

We have a variety of ensuite sites available; make sure you book in advance!

What is the minimum reservation period?

Depending upon the time of year you are looking to stay, its best to check your exact dates to ensure you are provided with accurate information.

What are your park opening hours?

8am – 6pm.

Do you allow fires?

Braziers are available to hire from reception at $15 per day and subject to availability. Brazier use is at the discretion of the Park Manager and subject to completion of a Brazier Hire and Safe Use Acknowledgement form available at reception. Guests choosing to use their own personal Brazier will need to ensure it meets minimum safety requirements and complete a Brazier Hire and Safe Use Acknowledgement form.

Do you have BBQ facilities?

We sure do! We have 4 separate BBQ areas; it wouldn’t be Australian not too!

Is there a charge to use your BBQ facilities?

We do not charge for the use of BBQ’s.

Do you have a camp kitchen?

We have a fantastic recreation room with full camp kitchen facilities including stove and oven, BBQ’s, fridge and microwave. Guests should bring along their own cooking gear and utensils.

Do you allow children to ride bikes, scooter, rip sticks and roller blades?

Of course we do, but they will need to complete a Riders License and have a rider’s wristband on at all times.

How far are you from the beach?

We are positioned a 2 minute walk over a sand dunes onto the beautiful One Mile Beach. Our park has direct access. One Mile Beach is patrolled during the summer school holidays.

How far are you from the river?

We are all about the beach! If you’re looking for a spot on the river Ingenia Holidays One Mile probably isn’t the right destination!

If staying in a cabin do we need to bring our own linen?

No, we provide all linen for all beds (that includes towels!).

Do I need to book before I arrive?

You should always book in advance to avoid disappointment; you can also snag yourself some great deals by booking in advance!

What are your tariffs?

Our tariffs vary throughout the year, you can get some great deals on breaks away during the quieter months, whilst during the peak summer months you are looking at higher rates.

How big is the park?

15 Acres.

What facilities do you have for children?

There’s loads of activities for the kids at Ingenia Holidays One Mile Beach! We have a fabulous resort style pool and spa and slide, there’s the Tennis Court, a nine hole Putt Putt Golf course, Giant Jumping Cushion, Basketball Court, multiple playground areas, Kids club activities (check for session times and availability) as well as night-time movies on request.

What is access like to the property?

We are easy to find on Gan Gan Road, just follow the signs!

Where are you located?

426 Gan Gan Road One Mile Beach NSW 2316

What is there to do in the surrounding areas?

There are so many activities to do in Port Stephens! There are loads of water activities such as jet skiing, parasailing, jet boat tours, kayaking and stand-up paddle boarding! Hire a boat, go on a whale or dolphin Cruise or catch a ferry to the beautiful Tea Gardens. For those looking for a little adventure you can try your hand at horse riding or go carting, take a Quad bike tour, camel ride or how about a mountain bike adventure! Sand boarding is a huge attraction in Port Stephens and an experience that should not be missed! There’s also ten pin bowling, Toboggan Parks, the Shark and Ray Centre, Oakvale Farm (Petting zoo), Murray’s Brewery, Tomaree Aquatic Centre, the Surf School at One Mile Beach, Barramundi Farm, Fighter World, Golfing, 4WD tag a long tours.

Do you have internet access?

We do have internet available at the property (for a charge) however due to our location we tend to find the reception is quite poor. We recommend bringing a good book instead!

Do you have a shop onsite?

We do not have a shop onsite however Swirl Cafe stocks some essentials.

Do you have a restaurant onsite?

Swirl Cafe sits on the perimeter of the property and is a groovy little place to grab breakfast, lunch or dinner!

Do you have a kiosk onsite?

Swell Cafe is your one stop eating shop!

What time is check-in?

We offer staggered check-in times, 12noon for powered sites, Cabins 2pm (except in peak where 3pm is the standard, we will text you if it’s ready early!)

What time is check-out?

Check-out is 10am unless prior arrangement.

Do you allow late arrivals?

We sure do! But you will need to let us know in advance so as we can arrange your access!

What is your cancellation policy?

Our cancellation policy can vary depending upon the time of year you book and rate you book. It is best to confirm this at the time of your reservation or check on the terms and conditions page for a general policy.

What if I have a complaint?

Tell us! A positive guest experience is what we are about! If we can do anything to make your stay more enjoyable please let us know!

What other Holiday Parks do you own?

Ingenia Holidays is an ever expanding portfolio of properties spread through coastal and regional NSW and South East Queensland. Check the parks list on the main toolbar to see exactly where our parks are located.

Do you have annual vans?

We have annual vans onsite, from time to time these become available for sale, send us an email if you’re looking and we can tell you if any are available!

Do you offer permanent housing?

We do not offer long term accommodation at Ingenia Holidays One Mile Beach.

Do you have a pool?

We have an awesome resort pool with slide and a separate spa!

Do you have a Jumping Cushion?

We have a Giant Jumping Cushion, the biggest in all of Port Stephens!

Do you have a loyalty program?

Watch this space, we are working on it!

What is your late check-in procedure?

If you intend to check-in after hours please contact the park during office hours to arrange entry.

What if I need assistance out of hours?

We have an onsite park caretaker, a contact number is provided on all of your check-in information

Is there onsite management or caretaker?

We have a caretaker onsite who is happy to help should you require emergency assistance after hours.

What credit cards do you accept?

Visa and MasterCard

Are you a member of one of the park chains?

Yes, we are a Top Tourist Park.