Frequently asked questions

Is your park pet friendly?

We offer Pet Friendly Sites and Cabins, subject to availability and blackout dates may apply. To book your pet-friendly stay call or email park reception.

Are dump points provided at caravan parks?

We provide a dump point for in house guest use.

How close is the caravan park to the town centre?

We are 2.5kms from Kingscliff Town Centre.

What facilities does the town offer?

There is so much to do in Kingscliff! Relaxing by the beach is potentially the highlight but you can also go paddle boarding on the beautiful Tweed River, sample some the local cuisine, attend one of the many festivals held in the region annually or take a day trip to Byron Bay or the Gold Coast.

Do you have caravan sites as well as cabins?

We have a variety of caravan and camping sites available.

What type of cabins do you have?

We have a wide variety of cabin accommodation to suit all needs and budgets.

What size caravans and motorhomes?

We have sites large enough to comfortably fit caravans up to 21ft.

Do you have room for big rigs and motorhomes?

We can accommodate up to 25 ft, but please contact us to make sure of availability.

What size sites do you have?

We have a variety of caravan and camping sites, always call the property check your rigs suitability.

Do you have sites that fit camper trailers?

We sure do but make sure you book in advance!

What type of amenities do you offer?

Three amenities blocks with bathroom and laundry facilities, special access bathroom and babies bath.

Do you have washing machines and dryers for guest use?

Yes.

How much is it to use your washing machine/dryer?

Washing machines are $4.00 per wash and dryers are $2.00 per dry.

Do you have ensuite facilities for caravan and camping?

We have a variety of ensuite sites available; make sure you book in advance!

What is the minimum reservation period?

What is the minimum reservation period?

What are your park opening hours?

8:30am – 4:45pm.

Do you allow fires?

Braziers are available to hire from reception at $15 per day and subject to availability. Brazier use is at the discretion of the Park Manager and subject to completion of a Brazier Hire and Safe Use Acknowledgement form available at reception.  Guests choosing to use their own personal Brazier will need to ensure it meets minimum safety requirements and complete a Brazier Hire and Safe Use Acknowledgement form.

Is there a charge to use your BBQ facilities?

We do not charge for the use of BBQ’s.

Do you have a camp kitchen?

We sure do! We have a modest facility perfect for the caravan and camping lifestyle.

Do you allow children to ride bikes, scooter, rip sticks and roller blades?

Of course we do, but they will need to complete a Bike License and have a rider’s wristband on at all times.

How far are you from the beach?

We are just 700m to the nearest beach, it’s a beautiful walk.

How far are you from the river?

We are just 500m to the beautiful Tweed River.

If staying in a cabin do we need to bring our own linen?

No, we provide all linen for all beds (that includes towels!).

Do I need to book before I arrive?

You should always book in advance to avoid disappointment; you can also snag yourself some great deals by booking in advance!

What are your tariffs?

Our tariffs vary throughout the year, you can get some great deals on breaks away during the quieter months, whilst during the peak summer months you are looking at higher rates.

How big is the park?

10 Acres.

What facilities do you have for children?

We have a lovely resort style swimming pool and children’s playground.

What is access like to the property?

We are easy to find on Wommin Road, entry is at the front boom gates.

Where are you located?

46 Wommin Bay Road, Kingscliff, NSW 2487

What is there to do in the surrounding areas?

There is so much to do in Kingscliff! Relaxing by the beach is potentially the highlight but you can also go paddle boarding on the beautiful Tweed River, sample some the local cuisine, attend one of the many festivals held in the region annually or take a day trip to Byron Bay or the Gold Coast.

Do you have internet access?

We offer Wi-Fi throughout the park (there may be a cost associated with this please contact us for details)

Do you have a shop onsite?

We don’t have a shop onsite but you will able to pick up all of your supplies with a quick trip into town.

Do you have a restaurant onsite?

We don’t have a restaurant onsite but we are next door to the bowling club and close to Kingscliff where you will find a variety of dining options.

Do you have a kiosk onsite?

We don’t have a kiosk but we do sell limited drinks and ice creams.

What time is check-in?

We offer staggered check-in times. 11am for powered sites, from 2pm for cabins.

What time is check-out?

Check-out is 10am unless arranged prior.

Do you allow late arrivals?

We sure do! But you will need to let us know in advance so as we can arrange your access!

What is your cancellation policy?

Our cancellation policy can vary depending upon the time of year you book and rate you book. It is best to confirm this at the time of your reservation or check on the terms and conditions page for a general policy.

What if I have a complaint?

Tell us! A positive guest experience is what we are about! If we can do anything to make your stay more enjoyable please let us know!

What other Holiday Parks do you own?

Ingenia Holidays is an ever expanding portfolio of properties spread through costal and regional NSW and South East Queensland. Check the parks list on the main toolbar to see exactly where our parks are located.

Do you have annual vans?

We don’t offer annual holiday rentals.

Do you offer permanent housing?

We do offer permanent lifestyle accommodation options, it best to contact us directly to discuss availability.

Do you have a pool?

Yes, we do.

Do you have a jumping Cushion?

We don’t have a Jumping Cushion but we do have some other great facilities!

Do you have a loyalty program?

Watch this space, we are working on it!

What is your late check-in procedure?

If you intend to check-in after hours please contact during office hours to arrange entry.

What if I need assistance out of hours?

We do not have after hour’s assistance, in the case of emergency dial 000.

Is there onsite management or caretaker?

We do not have an onsite manager or caretaker.

What credit cards do you accept?

Visa and MasterCard

Are you a member of one of the park chains?

Yes, we are a Top Tourist park.